If you're looking to return a faulty or incorrect item, please email Sales@capsuleight.com so we can get this sorted for you.
Too big? Wrong colour? Doesn’t match those shoes? No problem!
You can return any item for a refund for any reason provided you follow a few simple rules:
- Items must be returned within 14 days of receiving your order
- Items must be unworn & unwashed
- Items should have all tags attached and be in original packaging
- Items must be free of stains or strong smells – please be careful with make-up and try not to expose clothes to cigarette smoke or pets until you are sure you want to keep them
- All refunds must be accompanied by a completed return form – Without this we won’t know who to send your refund to! - This can be downloaded below.
- All items are returned at the customers expense
Please send your items together with the completed return form to:
Returns Department- Capsuleight
PO Box 72033
London NW6 9TE
If you have any questions please contact us at Sales@capsuleight.com